Hotel Terms and Conditions
Reservations
All room reservations, enquiries, amendment or cancellations please notify in writing to rsvn@centurypinesresort.com.my
Please note that your booking is only valid if you receive a valid Confirmation Voucher sent to your email address by no-reply@instant-confirmation.com and clauses of "Reservations number 9 is applied.
Once your booking has been completed, a Confirmation Number will be issued which you should print. You should present this reference number upon check-in at the Hotel, together with proof of your identity (NRIC/Passport) and the Credit Card used to made bookign online at the point of check-in. The person named in the booking must be the person that will actually be staying, failing which, Century Pines Resort Cameron Highlands reserves its absolute rights to cancel the room or it shall request the person named in the booking to be present during the check-in.
Your room will be held for your arrival until 1800 hours on the day of your scheduled check-in - after which the booking will be deemed cancelled, unless the Resort is informed.
For multiple bookings, in the event the guest fails to check-in on time at the booking date, we may, with sole and absolute discretion, shall accommodate a new guest to the Hotel rooms for the remaining booking terms without any further notice given to the guests. Upon that, the previous booking will be deemed cancelled.
Upon check-in, you will be required to provide your credit card for verification/ or pay a deposit for your stay. At the time of check-out at Century Pines Resort Cameron Highlands your deposit will be returned to you (minus (if any) any amount deducted for the above damage and/loss of Century Pines Resort Cameron Highlands property).
Century Pines Resort Cameron Highlandsl ROOMS Century Pines Resort Cameron Highlands vary between Superior, Deluxe, Superior with Garden, Deluxe with Garden and Duplex Suite. During the booking process, should the type of room you require not available, then an alternative one will be displayed subject to the availability. At all material times during your booking process, please ensure that your booking reflects exactly as per your requirement i.e booking dates, room types, room rates, number of guest(s) etc in proper manner, failing which, we shall not be responsible and/or liable for your booking.
Daily cleaning takes place between 1000 hours to 1400 hours. If for any reason our housekeeping staff are unable to enter your room during the first attempt, then cleaning will only take place the following day.
Guest(s) are not allowed to bring in to the Century Pines Resort Cameron Highlands rooms as per the followings :
no pets, livestock.
any non-prescribed drugs, flammable liquid, bio hazard, heavy machinery.
any electronic/electrical appliances which may interfere or obstruct with the Hotel's computer network/systems.
any pillows, bed sheets, duvets.
any kitchen utensils for cooking purpose.
any other items which may disrupt directly or indirectly our Hotel operation or interrupt other guests' stays in our Century Pines Resort Cameron Highlands.
We reserve the right to correct any pricing or displayed errors and/or omissions, this includes confirmation stages via system auto-generated Confirmation Voucher.
Check-in and Check-out
Century Pines Resort Cameron Highlandsl operates on a strict arrival check-in and check-out policy.
Check-In Time : 15:00 hours
Check-Out Time : 12:00 hours
If check-out is beyond 1200 hours, an additional one (1) night's stay is subject to availability and an additional room rate in real time will be imposed without further notice to the guest.
Latest time of arrival is 1800 hours on the booking date, failing which, your booking is deemed cancelled. We shall reserve our absolute rights to re-sell the room to our guest(s) without further notice to you.
Amendment and Cancellations
For Amendment / cancellation, please notify in writing to rsvn@centurypinesresort.com.my
In general, there are no penalties for cancellations made at least 21 days prior to your scheduled arrival date. If you cancel or amend your reservation WITHIN 21 Days prior to your schedule check-in date, a charge equivalent to the cost of one night’s stay of total room charges will be applied to your credit card.
Definition:
Best Available Rates
No Charges impose up to 21 days prior to guest scheduled check-in date. Guests allow to cancel / amend acorrding to " AMENDMENT
AND CANCELLATION" policies as stated at above.
Non Refundable
The total room charges of the reservation(s) will be charged on the day of booking and is non-refundable and no amendment.
No Show
Failure to cancel within 24 hours prior to guest's scheduled check-in date will deemed as "No Show" Total room charges wll be charged.
Damage
Century Pines Resort Cameron Highlands reserves its absolute rights to commence any legal action or proceedings against the guests in relation to any damages incurred to the rooms or to the property while in the premise. Century Pines Resort Cameron Highlands also reserve it's absolute rights to charge the credit card of the said damages incurred to the rooms or to the property without any notifications and if such costs of damages are unable to recover fully from the credit card, Century Pines Resort Cameron Highlands shall commence a legal proceedings against the guests without prior notice.
Right to Refuse Accommodation
Century Pines Resort Cameron Highlands reserves its absolute rights to refuse accommodation to any person(s) without any notice and may terminate the booking or stop any event immediately without being liable for any refund or compensation under the following circumstances (but not limited to) where:-
Such action is deemed necessary for reasons of safety or security; concern any unlawful activities, disturbance or which cause public nuisance which will affect the comfort of the other guests of the Hotel.
Your conduct, status, age or physical condition or the physical condition of your luggage is deemed such as to, (i) may cause harm, discomfort or (ii) involve any hazard or risk to yourself or other persons or to our property.
You have committed misconduct on a previous stay and such conduct may be repeated.
The applicable rate or any charges or taxes payable have not been paid, the payment of your room rate is fraudulent (i.e. using a fraudulent credit card), the credit card by which you paid for the rate has been reported lost or stolen; the booking is counterfeit or fraudulently obtained.
The booking of our Hotel Room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by us.
The booking has been altered by anyone other than us or our authorized agent or has been tampered with or defaced (in which case we reserve the rights to retain such booking documentation); and/or
You do not register as the person stated on the booking or the person checking in cannot prove that he is the person named as per the booking (we reserve the rights to retain such booking documentation in such circumstances).